We have great respect for your time, and we ask you to have the same for ours. As we are a clinic with short waiting times, we have set aside the times specifically for you. If you are prevented from attending, we therefore ask you to cancel in good time so that someone else can benefit from the time.

How and when do you cancel?
No later than 24 hours before: As a general rule, cancellation must take place no later than 24 hours before your scheduled consultation.
Acute illness: In case of acute illness, we exceptionally accept that you cancel no later than 09:00 on the morning of the day of your appointment.
Contact: You cancel by calling or sending an SMS to the secretary at tel. 42 17 94 44.

Rules for no-shows (if you do not show up or cancel)

 

For assessment processes:
If you do not show up (without a valid cancellation) for either your first, second, or third consultation, your remaining booked times in the process will be automatically cancelled. Since the times have been reserved for you, the amount already paid for the assessment will not be refunded.

For treatment processes:
First no-show: If you do not show up for a consultation, this counts as used and is deducted from your 5 agreed consultations.
Second no-show: In the event of two no-shows in total, we are unfortunately forced to interrupt and end your treatment process early. In this case, the amount already paid will not be refunded.